Verimax SCDR :
 

Verimax SCDR is a software solution that records details about the calls made through your phone system. These records help you to analyse many aspects of your companies communication habits like the avarage call durations, number of inbound/outbound calls, the performance of each agent... Verimax SCDR can be bought seperatley or integrated with Verimax CRM helping you analyse your calls even further so that you can track calls per customer and make important decisions like calling neglected customers more often or increasing the avarage RTI of a call.

Technical Requirements:

●     Support all phone systems and works on MS Windows XP installed PC's.

●      Pricing matrix can be configured based on many details like where the call is acually made or which line is used to make the call. These configuration details help you get more realist cost reports.

●     The system sends notifications automatically if no call is reported in a pre-defined time period.

●     Advanced reporting tool is easy to use and design even most complex graphic reports. Supports MS Excel, HTML and XML formats.

 

 

Download Broshure (Turkish)

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